All Coldbuster thermostats carry a three-year, supply only warranty from original date of purchase, subject to the terms and conditions which can be found at https://www.coldbuster.com.au/terms-and-conditions.
For us to process your warranty claim and provide you with our top-level support, we require you first to submit photos via the Coldbuster Support Portal clearly showing the thermostat and the screen.
Some common examples of damage during installation (only to be done by a licenced electrician) that are NOT covered by warranty include:
Warning stickers are positioned on every box and a bright yellow instruction booklet, which all clearly state that caution must be used when installing and not to apply pressure to the screen.
As the warranty does not include physical damage during installation, we must first assess the thermostat to determine the nature of the fault prior to accepting the warranty claim. Therefore, we ask you to please send the faulty thermostat to us, secured and wrapped in bubble wrap, as damage during transition will also void the warranty.
Upon receiving the thermostat, we will use our best efforts to assess your request and notify you of the result within a timely manner.
If it is deemed to be a warranty issue by the manufacturer, we will send you a new one and reimburse your shipping cost if you provide proof of your cost.
If not deemed to be a warranty issue, you may choose to purchase a new one or we can send the original back, at your cost.